Knowledge Base (FAQ)
Answers to the most frequently asked questions about rehabilitation stays at Leśna Polana
Frequently Asked Questions
Find answers to questions regarding rehabilitation stays, bookings, your stay, and payments. If you cannot find the answer you are looking for, please contact us!
Booking and Dates
How to book a stay, change dates, or cancel a reservation
Payments and Prices
Payment methods, installments, funding, and invoices
Stay and Rehabilitation
What to bring, daily schedule, and types of treatments
How do I book a rehabilitation stay?
You can make a reservation online via our website (using the "Book Now" button), by phone, or by email. After booking, you will receive a confirmation email with further instructions.
Can I change my reservation date?
Yes, changing the date is possible free of charge up to 14 days before the start of the stay. For later changes, a handling fee may apply. Please contact the reception.
What is the cancellation policy?
Cancellations up to 14 days before the stay receive a 100% refund. Cancellations 7-14 days before receive a 50% refund. Less than 7 days - no refund. In justified emergency cases, we handle situations individually.
Is a deposit required?
Yes, we require a deposit of 30% of the total stay value at the time of booking. The remaining amount is payable no later than the day of arrival. We accept bank transfers, cards, and BLIK.
What payment methods do you accept?
We accept bank transfers, payment cards (Visa, Mastercard), BLIK, and Przelewy24 (P24). Online payment is possible directly on our website via the secure Stripe system.
Can I pay in installments?
We offer the option to split the payment into 2 installments: a 30% deposit upon booking and the remainder before arrival. In special cases, please contact us – we will try to find a solution.
Do you issue invoices?
Yes, we issue VAT invoices. Please provide your invoice details during booking or in the Patient Zone. Invoices can be issued to individuals, companies, or foundations.
Is funding available from NFZ or PFRON?
Unfortunately, as a private medical entity, we do not have a contract with the NFZ. PFRON funding only applies to centers on the voivodeship list. The only external financing option is payment through a charitable foundation – we can assist in contacting foundations.
How long does a rehabilitation stay last?
A standard stay lasts 14 days (13 nights). We also offer outpatient stays (10 days of treatments without accommodation) for people living in the local area.
What is included in the price of the stay?
The price includes: accommodation in a double room, full board (3 meals a day), medical consultation, an individual rehabilitation programme, treatments according to the programme, 24h nursing care, and access to the center's infrastructure.
Can I have a single room?
Yes, we offer single rooms for an additional fee (50% of the base stay price). Single rooms are limited in number, so it is advisable to book early.
Can a caregiver accompany me during the stay?
Yes, a caregiver can stay at the center for an additional fee. The caregiver's stay includes accommodation and meals. Details and prices are available on the pricing page.
What medical documents should I bring?
Please bring: a doctor's referral (if you have one), current medical documentation (test results, treatment cards), a list of medications taken, and a disability certificate (if applicable). Documents can also be sent earlier via the Patient Zone.
Is the center adapted for people with disabilities?
Yes, our center is fully adapted to the needs of people with physical disabilities. We have elevators, ramps, wide corridors, bathrooms adapted for wheelchairs, and specialized rehabilitation equipment.
What diets are available?
We offer several types of diets: standard, vegetarian, gluten-free, diabetic, and pureed/blended. You can choose your diet during booking. For special nutritional needs, please contact us.
How do I get to the center?
The center is located near Gryfice (West Pomeranian Voivodeship). Travel by car is approximately 45 minutes from Szczecin. The nearest airport is Szczecin-Goleniów (SZZ). For guests from Scandinavia, we recommend the ferry to Świnoujście (40 km). Details are on the "How to find us" page.
Do you offer airport transfers?
Yes, we offer transfers from Szczecin-Goleniów Airport (SZZ) and from the ferry port in Świnoujście. Transfers should be ordered during booking. The cost is visible on the pricing page.
What time is check-in and check-out?
Check-in is from 2:00 PM. Check-out is by 11:00 AM on the last day of the stay. In justified cases, a flexible approach is possible – please contact us in advance.
Can I visit a patient?
Yes, visits are possible daily between 10:00 AM and 8:00 PM. Please inform the reception in advance. Quiet hours are from 10:00 PM to 6:00 AM.
Is there WiFi in the rooms?
Yes, free WiFi is available throughout the center, including patient rooms, common areas, and the dining room.
What does a typical day during the stay look like?
Typical day: 7:00-8:30 breakfast, 8:30-12:30 rehabilitation treatments (according to individual plan), 12:30-13:30 lunch, 13:30-16:00 treatments or free time, 16:00-17:00 group activities (optional), 18:00-19:00 dinner, free evening. The treatment plan is determined individually by a doctor.
This page is under construction.
Didn't find the answer?
Contact us – we will be happy to answer all your questions regarding our rehabilitation stays.